Archive for June, 2014
How Are We Treating Our Employees?
June, 26
Before you read on, I suggest you read this short blog by Dave Kurlan: United Airlines Uses Customer Service this Way to Impact Sales. While Dave does an excellent job of pointing out how customer service sells the organization to the customer, my response to Dave included something deeper. The service agent’s behavior in this […]
read full articleThe CEOs Secret to Hiring Salespeople – Stop That!
June, 16
Just Stop That! Yes… THAT! Cut it out already! I’m talking about falling in love – falling in love with people who appear to be able to sell. You do it over and over and aren’t getting results. You meet them, begin the dance, fall in love, bring them into your company and they don’t […]
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